Question 1

What is Nawa?

Accepted Answer

Nawa is an enterprise institutional management platform purpose-built for foundations, NGOs, and mission-driven organizations. Eight integrated modules cover strategy through reporting, with full traceability from vision to outcomes.

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Question 2

How is Nawa different from generic project management tools?

Accepted Answer

Unlike generic project tools such as Asana, Monday.com, or Trello, Nawa is purpose-built for institutional governance. It enforces strategic traceability (every project traces back to a strategic objective), supports ISO 9001 compliance natively, includes an internal audit module, and provides AI-powered institutional intelligence — none of which are available in general-purpose tools.

Question 3

What languages does Nawa support?

Accepted Answer

Nawa supports Arabic, French, and English. The interface, documentation, and AI Assistant all function in all three languages. Arabic support includes full right-to-left (RTL) layout. Nawa is the only institutional management platform with native Arabic support.

Question 4

What types of organizations use Nawa?

Accepted Answer

Nawa serves foundations, NGOs and nonprofits, government agencies, corporate social responsibility functions, and any enterprise with institutional governance obligations. The platform supports 13+ distinct persona types including executive directors, programme managers, quality officers, internal auditors, financial controllers, and board secretaries.

Question 5

How long does it take to implement Nawa?

Accepted Answer

Most organizations complete initial setup and onboarding within 2-4 weeks. The implementation timeline depends on organizational size, the number of modules deployed, and the volume of existing data being migrated. Nawa's Professional and Enterprise tiers include onboarding support to accelerate time-to-value.

Question 6

Can Nawa support both short-term and long-term strategic planning?

Accepted Answer

Yes. Nawa's Strategic Planning module supports configurable planning horizons from one-year operational plans to five-year or longer strategic frameworks. Organizations manage multiple plan versions simultaneously and track progress across different time horizons within the same platform.

Question 7

How does Nawa enforce traceability from strategy to project delivery?

Accepted Answer

Nawa enforces a mandatory linkage chain: Vision → Pillars → Objectives → Initiatives → Programmes → Projects → KPIs → Reports. Every project in Nawa must belong to a programme, every programme traces to a strategic initiative, and every initiative connects to a strategic objective. This structural enforcement eliminates orphaned activities with no strategic justification.

Question 8

Does Nawa support Balanced Scorecard or OKR methodology?

Accepted Answer

Nawa ships with templates aligned to Balanced Scorecard, OKR, and logic model approaches. The platform is framework-agnostic, so organizations can implement any strategic framework they prefer. The traceability architecture works regardless of the chosen methodology.

Question 9

How are strategic decisions documented and governed in Nawa?

Accepted Answer

Strategic decisions in Nawa are captured with timestamps, authorship, and rationale fields. Document approval workflows require designated approvers to sign off on strategy documents before publication. The full decision trail is available for governance review and audit purposes.

Question 10

Can Nawa connect strategic KPIs to field-level operational metrics?

Accepted Answer

Yes. Nawa's KPI hierarchy allows organizations to define metrics at strategic, programme, project, and operational levels. Operational metrics can be configured to roll up into higher-level KPIs, providing executives with aggregated performance visibility derived from granular operational data.

Question 11

Does Nawa support ISO 9001 certification preparation?

Accepted Answer

Nawa is specifically designed to support ISO 9001:2015 certification. The Quality module maps activities to ISO 9001 clauses, the Audit module manages the internal audit programme required by clause 9.2, and the corrective action system addresses clause 10.2. Organizations preparing for first-time certification or maintaining existing certification use Nawa as their single quality management system.

Question 12

Which ISO 9001 clauses does Nawa directly support?

Accepted Answer

Nawa directly addresses clauses 4 (Context), 5 (Leadership), 6 (Planning), 7 (Support — document control), 8 (Operation — process management), 9 (Performance evaluation — internal audit, KPIs), and 10 (Improvement — corrective actions, nonconformity management). Clause 7.5 document control is fully automated within Nawa's document library.

Question 13

How does Nawa handle document control for ISO 9001 compliance?

Accepted Answer

Nawa enforces ISO 9001 clause 7.5 document control requirements: documents are numbered, versioned, reviewed on schedule, approved before issue, and archived when superseded. Access controls ensure only authorized personnel can modify controlled documents.

Question 14

Can Nawa generate the quality manual and procedures required for certification?

Accepted Answer

Nawa provides templates for quality manuals, process procedures, and work instructions. The AI Assistant can draft initial versions of these documents based on organizational data in the platform. Final documents are reviewed, edited, and approved through Nawa's document control workflow before use.

Question 15

How does the nonconformity management process work in Nawa?

Accepted Answer

When an auditor identifies a nonconformity, Nawa creates a structured nonconformity record capturing the finding, severity, affected process, and immediate correction. A corrective action workflow then guides the team through root cause analysis, corrective action planning, implementation, and effectiveness verification — meeting the full requirements of ISO 9001 clause 10.2.

Question 16

How is organizational data secured in Nawa?

Accepted Answer

Nawa applies multiple security layers: all data is encrypted in transit (TLS 1.3) and at rest (AES-256). Role-based access control (RBAC) ensures users see only the data their role permits. All actions are logged in an immutable audit trail. Cloud infrastructure uses isolated tenancy so your data is never co-mingled with another organization's data.

Question 17

Does Nawa support Single Sign-On (SSO)?

Accepted Answer

SSO integration (SAML 2.0 and OAuth 2.0/OIDC) is available on the Enterprise tier. SSO enables organizations to use their existing identity provider (Microsoft Entra ID, Okta, Google Workspace) for Nawa authentication, simplifying user lifecycle management.

Question 18

Where is Nawa data stored?

Accepted Answer

Nawa's default cloud deployment uses regional data centers. Enterprise customers can specify data residency requirements (e.g., data must remain within a specific country or region) or opt for on-premises deployment where data never leaves the organization's infrastructure.

Question 19

Who can access our organization's data within Nawa?

Accepted Answer

Access to your organizational data is governed entirely by the RBAC permissions you configure. Nawa support staff access production data only with explicit customer authorization and under an audit-logged session. No Nawa employee has standing access to customer data.

Question 20

Does Nawa provide an audit trail for compliance purposes?

Accepted Answer

Yes. Nawa maintains a comprehensive, immutable audit log of all user actions — who viewed what, who changed what, who approved what, and when. This audit trail meets the record-keeping requirements of ISO 9001, financial audit standards, and most regulatory frameworks applicable to foundations and NGOs.

Question 21

Is there a free trial for the Professional tier?

Accepted Answer

Yes. Nawa offers a 14-day free trial of the Professional tier with no credit card required. During the trial, all Professional features including the AI Assistant, full module access, and report builder are available without restriction.

Question 22

Can we start on the Free tier and upgrade later without losing data?

Accepted Answer

Yes. All data created on the Free tier migrates seamlessly when you upgrade to Professional or Enterprise. Nawa never charges for data migration between tiers, and upgrades take effect immediately with no downtime.

Question 23

What is included in Nawa's Enterprise plan?

Accepted Answer

Enterprise includes everything in Professional plus: unlimited users, custom SLA and uptime commitments, a dedicated Customer Success Manager, on-premises or private cloud deployment options, SSO integration, data residency choices, white-labeling, 24/7 dedicated support, and custom module configuration to match the organization's specific governance structure.

Question 24

Does Nawa offer discounts for nonprofits or NGOs?

Accepted Answer

Nawa offers preferential pricing for registered nonprofit organizations, foundations, and NGOs. Contact our sales team with proof of nonprofit status for a customized quote. We believe mission-driven organizations should not pay commercial enterprise rates for tools designed for their sector.

Question 25

What payment methods does Nawa accept?

Accepted Answer

Nawa accepts major credit cards, bank wire transfer, and purchase orders for annual Enterprise agreements. Annual billing offers a discount compared to monthly billing. Invoicing options are available for organizations with procurement or budget cycle requirements.

Frequently Asked Questions

Platform Overview

Strategy & Planning

Quality & ISO 9001

Security & Data

Pricing & Plans

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